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At Jack's Trade, we specialize in open-box, overstock, and return items from major retailers. Our expert team carefully inspects each item to ensure quality before listing them on our website. Here's a guide to help you understand the conditions of the products you shop for at Jack's Trade:

Damaged Box

Almost all of the items come in either damaged boxes or boxes with some retail wear and tear, so they may not be suitable for gifting. The box may be damaged, but our team inspects the items before shipping. We repair the box for shipping where needed. Please note that the box may not be perfect, which is worth considering if the item is intended as a gift. Most products come in the original manufacturer’s box.

Brand New

The item is in its original packaging with tags still attached. The box may have some damage, but the product is in new condition and has never been used.

Open Box

The box has been opened, and the item may have been removed but remains new and unused. These products include floor models or returns that have been inspected for safety, functionality, and cleanliness. Any minor flaws will be noted.

Gently Used

The item shows minimal signs of use, such as minor scratches or scuffs, but is in perfect working order. This category may include items with light wear but no significant damage. Any notable defects will be described in the product listing.

We ensure all our products at Jack's Trade meet high-quality standards, providing you with great value and peace of mind with every purchase.

Jack's Trade CO. is pleased to offer free shipping on all orders within the contiguous United States. Please note that we do not ship to Hawaii and Alaska, and international shipping is not available at this time.

Couriers: Our products are dispatched using trusted couriers, including USPS, UPS, and/or FedEx.

Processing and Shipping Times:

• Orders are processed within 2-3 business days from the date of purchase.
• Typically, orders are delivered within 3-7 business days after processing.

Tracking Your Order: You will receive tracking information via a shipping confirmation email once your order has been processed, allowing you to track the delivery status of your purchase.

• Support@Jackstrade.co
• (703) 682 - 8829
• 5701 Gen. Washington Dr., Suite K, Alexandria, VA 22312

Jackstrade.co is happy to present a 14-day return policy, allowing you to request a return within 14 days from the receipt of your item.

Under our Jackstrade guarantee, we are dedicated to ensuring a reliable shopping experience. Every item undergoes thorough inspection and documentation before being sent to you. If, within the specified 14-day period, you find that the received item does not match its listed description, please contact us. Once our team verifies the claim, we will issue a full refund.

Return address: 5701 Gen. Washington Dr., Suite K, Alexandria, VA 22312

To initiate a return, simply reach out to us at support@Jackstrade.co, providing either your order number or proof of receipt from your email. Upon approval of your return claim, we will send you a return shipping label, and all items must be shipped within 4 days of receiving the label. Items sent back without prior return authorization will not be accepted.

Certain items may be non-returnable. Please review the description of the item before purchasing. If you have questions about specific items, feel free to get in touch with us.

Refund notifications will be sent after we receive and inspect your return, and approved refunds will be automatically processed within 7 business days on your original payment method. Keep in mind that additional processing time may be required by your bank or credit card company.

Before initiating a return, please consider the following:

• Compatibility of items for certain applications are not guaranteed.
• Returns for changes of heart or mind cannot be processed.
• Items must be sent back using the provided return label.
• Items must be in their original condition, including all original packaging.
• Ship items within 4 days of receiving your return label.
• The evaluation process may take up to 7 days from receiving the return request, and the final decision rests with us.
• If we don't hear from you within 14 days of receiving your order, we assume your satisfaction. After this period, you assume full responsibility for the product.

Cancellation Policy: We understand that errors occur. Once an order is in progress for shipping shortly after placement, we regret that cancellation requests cannot be accommodated. If your order hasn't been prepared for shipping, we'll issue a refund via your original payment method. Unfortunately, cancellations for prepared orders are not eligible for a refund.

Feel free to contact our team at support@Jackstrade.co with any questions or concerns.

• Support@Jackstrade.co
• (703) 682 - 8829
• 5701 Gen. Washington Dr., Suite K, Alexandria, VA 22312